Exchanges

The Jewel Nest offers exchanges only - we do not accept returns or refunds for change of mind.

Current exchange window: 3 days from delivery (this can be updated by the store admin).

Unused items in original packaging can only be exchanged within the exchange window. Custom or made-to-order pieces are final sale unless damaged on arrival.

How to request an exchange

Message us with your order ID, photos of the product and packaging, and what you would like instead. Approved exchanges must be for unused items in original condition unless the item arrived damaged. Exchange is subject to available stock.

Damaged or incorrect items

If your order arrives damaged or wrong, contact us promptly with photos. We will arrange a replacement or exchange as appropriate. Prepaid payment disputes for damaged goods are handled case by case after inspection.

No refunds for change of mind

Once delivered in good condition, we do not offer cash or original-payment refunds for change of mind. We are happy to help you exchange for another piece within the window above.