Exchanges

The Jewel Nest offers exchanges only for damaged or incorrect items. We do not accept returns, refunds, or exchanges for change of mind, wrong size preference, or dislike after delivery.

When an exchange is allowed

You may request an exchange within 3 days of delivery if:

• The item arrived damaged, or
• You received an incorrect item (wrong product vs your order).

Approved exchanges are subject to available stock. Prepaid payment issues for damaged goods are reviewed case by case after inspection.

What is not covered

• Change of mind or "I don't like it"
• Choosing a different design after delivery
• Size preference changes (unless the item shipped was the wrong size vs your order)
• Normal wear after use

Once an order is delivered in good condition and matches what you ordered, it is final sale — no cash refunds and no courtesy exchanges.

How to request an exchange

Message us within 3 days of delivery with your Order ID, clear photos of the product and packaging, and a short description of the damage or mismatch. We will guide you on the next steps if the request is approved.